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- 仕事内容
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High profile and critical support role, in a pressurized environment and demands an individual with flexibility, acumen and the ability to assimilate lots of information quickly, with focus on Incident and Problem Management.
This role requires a highly motivated individual to provide technical support using standardized practices, set of support tools to Global Risk Platforms as stated below:This role requires a highly motivated individual to provide technical support using standardized practices, set of support tools to Global Risk Platforms as stated below:
・Maintain stability of systems used by Risk Management in production and provide technical support of those systems to Risk Management business.
・First point of contact for all support queries, collaborates with business users to analyse reported issues, perform technical analysis and resolves complex user queries in a timely manner.
・Manage day to day IT issues to completion, escalating to developers or other IT teams as required.
・Manage IT incidents to resolution as per the Production Services defined guidelines.
・Provide regular and accurate updates to stakeholders in Risk Management and IT during outages.
・Maintain strong relationships with GRASP PS teams in other regions and function as part of the global “Follow-The-Sun” support model.
・Establish strong collaborative relationships with Production Services and Application development teams, the business as well as Infrastructure and other functional groups.
・Diligence in maintaining ITIL Service Management processes, procedures and work instructions, monitoring compliance to them and undertaking continual improvements as required.
・Ensure software or hardware changes do not impact application service levels.
・The role requires a strong, dedicated team player with leadership skills.
・The role requires weekend & holiday support related activities on rotation basis. - 必要経験
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・A bachelor’s degree or higher, preferably in the field of Science, Technology, Engineering or Mathematics.
・Over 3 years of industry experience in L1/L2 application support in an Investment banking domain.
・Strong hands-on experience using the following technologies:
- Java, Python, MS SQL Server/Oracle. SQL Scripting, Querying, Debugging, Stored Procedures
- UNIX/LINUX skills.
- Ability to understand and write shell scripting / Python programming
・Critical thinking mind-set, excellent problem-solving skills and ability to work under pressure in a fast paced environment with time critical milestones.
・Knowledge of ITIL framework in Incident, Problem, and Change Management processes. (V2 / V3 certified preferred).
・Strong written and spoken English with conversational level Japanese desirable.
・Experience in communicating with stakeholders with varying technical expertise and levels of seniority.
・Self-motivated, proactive in nature, and ability to work independently, as well as collaboratively in a global organisation. - 予定年収
- 別途ご案内致します
- 予定勤務地
- 東京都千代田区
- 企業名
- 野村證券株式会社
- 企業の特徴
- 日系大手証券会社。投資銀行業務を始め証券会社としてすべての領域で圧倒的な強さを誇る業界トップ企業。国内でも金融ＴＯＰクラスの人材がリクルーティング、育成されている。国内を中心に海外/28ヵ国にネットワークを持つ。投資銀行部門についていえば、日本企業が関わるM&Aアドバイザリーのリーグテーブルでは、件数、金額ベースとも常にトップクラスにランクインしており、国内最高水準の実績を積み上げている。
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