Manager, Client Implementation Management　求人詳細情報

Manager, Client Implementation Management [ID:44535]新着求人

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仕事内容

Role Summary
The Client Implementation Manager leads institutional client and our proprietary product onboarding activities and other change events, following a project management discipline, that potentially bring with them requirements outside of our standards. The role is accountable for implementing new business and leading cross functional account change events. This requires liaising between all internal and external stakeholders to ensure all documentation and operational requirements are fulfilled prior to inception/effective date. The role will be regionally focused and will form part the global Client Implementation Management function and may, from time to time, be required to work on onboarding projects emanating from other regions, according to demand and regional team capacity. Role is expected to proactively identify and address all client operational needs, offering and developing solutions to optimize the client experience related to client onboarding, offboarding and lifecycle events in between.

About This Job
Client Implementation associates at our serve as subject matter experts in client onboarding, product onboarding, and managing complex changes throughout the client lifecycle.
The Client Implementation Management team partners closely with Client Account Services and Relationship Management teams to support the successful delivery of new client business, as well as to retain and expand existing relationships.

The team primarily supports Japan and the broader Asia Pacific region (excluding Japan), providing front-line project management for the implementation of new mandates and products, and overseeing change management activities across multiple investment vehicles offered by us. Acting as a single point of contact for internal stakeholders involved in implementation processes, the team frequently coordinates project teams comprising 15–20 stakeholders.
The Client Implementation Management team is responsible for the end-to-end execution of onboarding and change initiatives. Additionally, they collaborate closely with Client Account Services to ensure a thorough understanding of client objectives and requirements, maintaining ongoing communication to optimize the overall client experience.

Job Summary
・ Requires in-depth knowledge and expertise in their own job discipline and working knowledge of related disciplines
・ Leads projects or work streams within broader projects
・ Accountable for work of self and sometimes others, provides process and standards advice in area of specialty
・ Works independently, receives minimal guidance
・ Acts as a resource for colleagues with less experience

Responsibilities
・ Oversees and manages Onboarding and Change Activities for Clients. . Escalates complex issues and requests to more senior staff as needed.
・ Contributes to the launch of TRP Products
・ Partners closely with Stakeholder Teams to deliver solutions and strong results for clients
・ Navigates a large and complex organisation easily, forms good working relationships with business partners and leads Onboarding project calls with authority, providing excellent project management all all times with concise & digestible output
・ Works closely with Local and Global Team to ensure best practice within process is followed at all times
・ Communicates on a regular basis with complex and challenging clients and their service providers to deliver high-quality services. Facilitates the communication of information to internal parties. Ensures resolution activities are in accordance with the local regulatory requirements.
・ Leads internal activities and initiatives designed to improve the client operations process and ensure a high-quality client experience. Helps develop process improvements.

必要経験

Typical Qualifications
・ Bachelor's degree or the equivalent combination of education and relevant experience AND -5+ years of total relevant work experience
・ Fluency in both Japanese and English is required, with the ability to communicate complex operational, regulatory, and documentation-related matters clearly and effectively in both languages.

Preferred Qualifications:
・ Operational expertise and knowledge of requirements and the process for onboarding institutional clients. Knowledge of the investment management operations landscape and trends
・ Experience working with separate accounts and commingled products
・ Proven project management skills and capabilities in cross functional environments
・ Critical thinking, analysis and interpretation of data
・ Performs well under time-sensitive deadlines
・ Independent worker who is results driven
・ Strong client management and relationship building skills
・ Excellent communication and interpersonal skills
・ Ability to manage multiple priorities; flexible
・ Ability to communicate technical concepts and ideas to non-technical audience
・ Experience with 3rd party vendor engagement and partnerships
・ Possess excellent organizational skills
・ Ability to identify potential issues and escalate appropriately
・ Ability to navigate through internal and client organizations for decisions and sign-off
・ Proven ability to identify and develop process improvement changes
・ Experience coordinating and directing cross-functional teams
・ Exposure to project management systems, tools and methodologies
・ Experience using Onboarding Workflow tools

予定勤務地

東京

企業名

社名非公開：グループ全体で約119兆円を運用する外資系資産運用会社

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