Analyst - Advanced Analyst – Infra CX　求人詳細情報

Analyst - Advanced Analyst – Infra CX [ID:39491]新着求人

想定年収

別途ご案内致します

仕事内容

To efficiently and effectively resolve all support calls related to advanced software and hardware, installation, and maintenance, while demonstrating superior technical expertise and delivering excellent customer service. Additionally, maintain all relevant procedures and documentation, proactively identify recurring patterns, and implement long-term corrective actions.

必要経験

・5+ years of technology-related expertise.
・Background in a client-prioritized, service-oriented environment, with a passion for continuous improvement.
・Self-starter qualities—able to identify and resolve incidents, problems, and requests without constant supervision.
・Strong decision-making, follow-up, follow-through, and priority-setting skills.
・Ability to work well with both technical colleagues and senior business leaders, providing support and updates at appropriate levels of detail and complexity.
・Proven real-world work experience in various end-user technologies.
・Experience documenting support procedures and training/mentoring peers on troubleshooting and supporting newly installed technology equipment or products.
・Strong troubleshooting experience in AV, telephony products and equipment, networking basics, Windows OS and workplace tools, Apple iOS devices, printing, scanning, and faxing, with excellent communication skills.
・Experience supporting meetings using Microsoft Teams, Crestron and Polycom devices, and various headset models.
・Strong technical troubleshooting skills with a dedication to standards, documentation, thinking ahead, prioritization, and making fact-based decisions.
・Experience in Financial Services or other regulated industry sectors is helpful but not crucial.
・A strong understanding of ITIL methodology.
・University degree or higher.
・MCSE certification or equivalent experience.

予定勤務地

東京都港区

企業名

社名非公開：外資系大手運用会社

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